Managed IT Services in Raleigh

Managed IT Services by The Scarlett Group

If your company wants to outsource any or all aspects of managing your information technology services to improve operational performance, then a Managed Service Provider, (MSP) can help you with your support needs and provide your business solutions in all areas of computing and cloud services.

IT Support, IT Solutions, and IT Consulting Experts within reach.

A managed IT provider remotely manages a business's network infrastructure. Some IT Providers will extend service offerings to provide you with application infrastructures as well as manage them for you.

IT Support Services for Raleigh, NC

The 3 Levels of IT Services and IT Support

MSPs have evolved in the marketplace to provide you with three primary levels of managed services for your technology needs.

• Pure Play MSP
  • These MSPs offer limited services. Pure Play MSPs monitor your network and application performance without taking responsibility for your business operations.
• Staffing-legacy MSP
  • These are mid-level MSPs that offer you a range of IT solutions and take more responsibility for your business. Staffing-legacy MSPs often offer businesses software patches, installations, and upgrades as well as monitoring services.
     
• High-level MSP
  • You choose High-level MSPs when you would like to outsource your entire IT operations and IT systems. High-level MSP’s can offer you lower levels of service similar to Staffing-legacy MSPs.

The choice of MSP level depends on your company's IT needs, budget and actual services required.

The full range of benefits of 3rd party IT services depends on the level of service you choose. Let’s discuss the benefits for you. We generally recommend choosing a High-Level service tier, as you will receive a wide range of services that encompass everything offered by the lower-level providers plus all of your unique IT management and IT support needs.

There are ten primary benefits for your company to engage in our managed IT support and services.

• Cost reduction
  • By offering economies of scale and industrializing service delivery, we can provide services at a lower cost to you, as  IT infrastructure management and staffing overhead costs are spread across multiple clients.
• Capital Expenditures Reduction
  • Just as companies have moved to lease real estate rather than purchase, the move to the cloud can reduce capital expenditures by shifting information technology costs to operating expenses, allowing you greater flexibility.
• Increased Efficiency
  • With our IT service management, we provide additional value by implementing best practices, standardization of processes, and added automation, allowing higher efficiency and tighter internal controls. Thereby eliminating potential IT issues
• Access to Skills
  • We take responsibility for attracting and retaining skilled IT professionals, therefore saving you time, money, and risks associated with talent acquisition.
• Better Service Levels
  • Increased service quality is the primary value IT consulting services can offer you as the quality is backed by a contractual agreement. The service delivery is therefore consistently reliable and more cost-effective for your IT support needs.
• Risk Reduction
  • Our cybersecurity solutions can improve security, business resilience, and compliance risk by offering proven processes and procedures as well as added infrastructure resources for critical systems, data backup, and data recovery, preventing data loss.
• Access to Technology Innovation
  • With cloud computing services, we can more readily implement new technologies, allowing for access to innovation and providing you with increased business value. Your risk of new technology solutions is lowered because we take responsibility for startup investment, training, IT support, and implementation. Take advantage of cloud computing, network security management, remote monitoring and management, help desk support, network support, and cyber security.
• Flexibility and Scalability
  • We can improve security, business resilience, and compliance risk by offering proven processes and procedures and added infrastructure resources for critical systems, data backup, and data recovery, preventing data loss.
• Disaster Recovery and Business Continuity
  • Our data centers are available, resilient, and redundant to help you maintain business continuity. Your data will be safe, and you will be able to resume business operations in the event your main office is lost.
• Centralization
  • We will be able to centralize all of your applications and servers within secure data centers, providing improved performance and access to virtual services and infrastructure for storage and backup.

IT by The Scarlett Group

Your decision to hire an MSP will have a huge strategic, operations and financial impact on your company. The process to make the decision should consider all these aspects.

There are six areas to consider when researching which MSP is right for your company for IT support and services.

• Responsiveness
  • When your provider isn’t responsive, your business can experience costly downtime that will harm client relations and ultimately affect your reputation.
     
• Honesty and Accessibility
  • Your provider should provide information to you in a way you can understand in order to ensure proper decisions are made.
     
• Processes and Tools
  • The MSP should have the right processes and tools to effectively handle your specific needs.
     
• Experience
  • The MSP should have experience with similar companies. Ask the IT services company about their experience.
    • How long have they been in business?
    • How many companies have they partnered with?
    • Who are their current clients?
    • Have they worked with companies similar to yours?
       
• Reputation
  • The MSP should have a good reputation for IT Support in the industry. Ask for references from current and former clients.
     
• Can the MSP be a Trusted Advisor?
  • Your MSP should be a trusted advisor for your information technology questions and concerns. Make sure to gather the necessary information from them to ensure they are a fit for your business and support needs.

The decision to hire an MSP provider for your IT services needs can have broad and long-term effects on your business. Your technology infrastructure and services are the life’s blood of your business.

If you are going to be in Raleigh, North Carolina for a business trip or to visit family, you will likely be looking for things to do in your free time. The same goes if you are planning a vacation to this city. Let’s take a look at what’s going on in the Raleigh, Durham, and Chapel Hill, North Carolina area and what you should know about!

Historical Landmarks

Raleigh, North Carolina is home to several historical sites. There are a few that are especially worth checking out.

• Historic Yates Mill County Park: This site educates its visitors on the city's history. At this specific park, there is an 18th-century water-powered gristmill. This is the park’s most recognized attraction, but there is plenty to see. They also offer tours!
• North Carolina State Capitol: This capital was built in 1840. It has since been renovated, but it still has some of its original features. It gives visitors a look at the city's history and is very educational!
• Mordecai Historic Park: The Mordecai House is located on the property of this park. The house is the oldest home in the city that hasn’t been moved. The outbuildings are also interesting to look at, and they offer a lot of historical information.

You can’t go wrong with any of them, though. There is much insight to gain from visiting each one! Each site will give you a unique experience and new information. If history is your thing, this is a nice place to learn more about it. You could also bring the kids along. This gives them an opportunity to learn while having fun!

Downtown Shopping Districts

There are five main shopping districts, including:

• Glenwood South
• Capital District
• Warehouse District
• Fayetteville Street
• Moore Square

Each of these districts offers different environments and shops. It might be a good idea to visit all of them or to pick a couple of favorites! Go Downtown Raleigh offers lists of shopping, dining, and entertainment options.

Parks and Nature Preserves

If you’re a fan of the outdoors, there are tons of options for you! The City of Raleigh website offers lists of the parks and preserves in the area. Here are some of the best ones:

• Lake Johnson
• Lake Wheeler
• Forest Ridge Park
• Anderson Point Park
• Durant Nature Preserve
• Horseshoe Farm Nature Preserve

Museums

There are a variety of museums, which are designed for people of all interests. Some of them—like the North Carolina Museum of History—offer free admission. Museums are a great option for rainy or chilly days.

North Carolina Museum of Natural Sciences: This museum features interactive science experiments and dioramas. It also has special, rotating exhibits, so there is always something new to see! They also have live animals on site.

Marbles Kids Museum: If you’re traveling with children, it’s a good idea to stop by Marbles. This museum gives children of all ages a hands-on experience. The whole museum promotes creativity in young kids. There is a lot to do here!

North Carolina Museum of Art: This museum is full of impressive art exhibits. Some of these are permanent and others are temporary. It’s free to enter, so you can stop by for just a little while or stay for the whole day. There is both modern art and historical art. Some of the artwork is cultural too!

Beaches

While there are not any beaches in Raleigh, there are a few that are nearby. The closest one—Wrightsville Beach—is about two hours away. According to USA Today, there are others too, like Carolina Beach, Kure Beach, and Atlantic Beach.

It might not seem ideal to drive a couple of hours, but a trip to the beach is never a bad idea though! The beaches mentioned are definitely worth the drive if you have some downtime.

Technological Advancements

Over the next few years—according to Technical.ly—Raleigh should see a transformation in the technology field. This is because of the city’s growing population. The people who are moving to the city have higher education degrees.

In addition, it has been providing more and more tech jobs in the past eight years. There is always something going on here. If you are interested in technology, be sure to visit one of the colleges in the area. There are also events, like the Tech Venture Conference, that can broaden your knowledge.

Overall, there is plenty to do here. The city is perfect for people of all interests. You can find something to keep you busy, no matter what you like doing. There are parks, museums, and more. You might want to relax on the beach one day too!

It's is a great place to explore. Be sure to add it to your list if you haven’t been here yet. Take in all the nature and history that you can while you’re visiting!

We provide a comprehensive range of IT support services, including network setup and maintenance, hardware and software troubleshooting, data backup and recovery, cybersecurity, cloud services, and server management.

Our team of experienced technicians is available 24/7 to address your IT concerns. We prioritize urgent issues and strive to resolve them as quickly as possible, often within hours of receiving a support request.

We offer remote to cater to our clients' varying needs. Our remote support team can quickly resolve many issues, while our on-site technicians are available for more complex problems or hardware-related concerns.

Our customer support team is available via phone, email, and live chat to assist with any questions or concerns. We also offer a dedicated account manager for each client to ensure personalized support and seamless communication.

Our pricing depends on the specific services required and the size of your business. We offer flexible plans and customized solutions to accommodate different budgets and requirements. Contact us for a tailored quote.

We believe in transparency and provide clear, upfront pricing for our services. Any additional fees, such as those for on-site support or after-hours assistance, will be discussed and agreed upon before service provision.

Our team has extensive experience supporting various industries, including healthcare, finance, education, retail, and more. We understand the unique IT challenges faced by different sectors and tailor our solutions accordingly.

We pride ourselves on our customer-centric approach, offering personalized support and tailored solutions. Our team of certified professionals is committed to staying up-to-date with the latest industry advancements and best practices, ensuring we provide the highest quality service. Additionally, our rapid response times and 24/7 availability set us apart in the Raleigh IT market.

Data security and compliance are top priorities for us. We implement robust security measures, such as encryption and multi-factor authentication, and adhere to industry-specific regulations like HIPAA and GDPR. Our team also conducts regular security audits to identify and address potential vulnerabilities.

Our onboarding process begins with a thorough assessment of your current IT infrastructure and requirements. We then create a customized support plan, addressing any identified gaps or areas for improvement. Once the plan is in place, we'll guide you through the transition process, ensuring minimal disruption to your operations.